• Re-launch of the EASA website as an SR portal including the first on-line cross-border complaint (CBC) form.
  • EASA Statement of Common Principles and Operating Standards of Best Practice agreed.
  • EASA provides convincing evidence of the effectiveness of advertising self-regulation in response to challenge by EU Commissioner Byrne for more responsibility or further restrictions needed.
  • Publication of 3rd edition of the EASA Blue Book.